Trackdrop

Support Articles

Getting started

How do I change my Trackdrop email address?

How are promos delivered on Trackdrop?

Creating a Trackdrop account

How does Trackdrop work?

What is Trackdrop?

DJs and Curators

Why am I receiving emails from Trackdrop?

Why can I not access a specific promo?

Why is my download not working?

Which formats can I download?

Can I access all of my received promos anywhere on Trasckdrop.com?

Can I download tracks?

Can I share a promo / track with someone else?

Can I sign up to a label’s Trackdrop mailing list?

Can I stop receiving promo emails?

Sending promos

Sending a test promo to yourself

Can I disable a promo once it's been sent?

Can I send reminder emails to my audience?

How secure is a promo sent via Trackdrop?

Which formats can I upload?

How do I create a new promo?

Pricing and payments

How do I delete my Trackdrop account?

How do I cancel my Trackdrop plan?

Can my label have more than one login?

How do I download an invoice?

Do I have to pay VAT?

Are there any discounts for individual / unsigned artists?

What plans are available for labels on Trackdrop?

Organisation / accounts

Inviting someone to my organisation

Removing a user from my organisation

Deleting my organisation

Brand your organisation / promos

Inviting members to an organisation

Creating an organisation

Managing your audience / contacts

Can I create groups / cohorts from my mailing list?

What permissions are needed for contacts I import?

Can I add more contacts at a later date?

Is there a limit of mailing list size?

Can I import my mailing list from another service?

Importing single contacts?

How do I batch import my contacts?

Will Trackdrop share my contacts with other labels?

Does Trackdrop provide a mailing list of DJs and Curators?

Promo analytics

Aggregated analytics for all your promos

Filtering your audience analytics

Viewing an activity log for an individual contact

Viewing real-time engagement for a promo

Accessing a promos analytics

Getting started

How do I change my Trackdrop email address?

How are promos delivered on Trackdrop?

Creating a Trackdrop account

How does Trackdrop work?

What is Trackdrop?

Organisation / accounts

Inviting someone to my organisation

Removing a user from my organisation

Deleting my organisation

Brand your organisation / promos

Inviting members to an organisation

Creating an organisation

DJs and Curators

Why am I receiving emails from Trackdrop?

Why can I not access a specific promo?

Why is my download not working?

Which formats can I download?

Can I access all of my received promos anywhere on Trasckdrop.com?

Can I download tracks?

Can I share a promo / track with someone else?

Can I sign up to a label’s Trackdrop mailing list?

Can I stop receiving promo emails?

Managing your audience / contacts

Can I create groups / cohorts from my mailing list?

What permissions are needed for contacts I import?

Can I add more contacts at a later date?

Is there a limit of mailing list size?

Can I import my mailing list from another service?

Importing single contacts?

How do I batch import my contacts?

Will Trackdrop share my contacts with other labels?

Does Trackdrop provide a mailing list of DJs and Curators?

Sending promos

Sending a test promo to yourself

Can I disable a promo once it's been sent?

Can I send reminder emails to my audience?

How secure is a promo sent via Trackdrop?

Which formats can I upload?

How do I create a new promo?

Promo analytics

Aggregated analytics for all your promos

Filtering your audience analytics

Viewing an activity log for an individual contact

Viewing real-time engagement for a promo

Accessing a promos analytics

Pricing and payments

How do I delete my Trackdrop account?

How do I cancel my Trackdrop plan?

Can my label have more than one login?

How do I download an invoice?

Do I have to pay VAT?

Are there any discounts for individual / unsigned artists?

What plans are available for labels on Trackdrop?

Getting started

How do I change my Trackdrop email address?

How are promos delivered on Trackdrop?

Creating a Trackdrop account

How does Trackdrop work?

What is Trackdrop?

DJs and Curators

Why am I receiving emails from Trackdrop?

Why can I not access a specific promo?

Why is my download not working?

Which formats can I download?

Can I access all of my received promos anywhere on Trasckdrop.com?

Can I download tracks?

Can I share a promo / track with someone else?

Can I sign up to a label’s Trackdrop mailing list?

Can I stop receiving promo emails?

Sending promos

Sending a test promo to yourself

Can I disable a promo once it's been sent?

Can I send reminder emails to my audience?

How secure is a promo sent via Trackdrop?

Which formats can I upload?

How do I create a new promo?

Pricing and payments

How do I delete my Trackdrop account?

How do I cancel my Trackdrop plan?

Can my label have more than one login?

How do I download an invoice?

Do I have to pay VAT?

Are there any discounts for individual / unsigned artists?

What plans are available for labels on Trackdrop?

Organisation / accounts

Inviting someone to my organisation

Removing a user from my organisation

Deleting my organisation

Brand your organisation / promos

Inviting members to an organisation

Creating an organisation

Managing your audience / contacts

Can I create groups / cohorts from my mailing list?

What permissions are needed for contacts I import?

Can I add more contacts at a later date?

Is there a limit of mailing list size?

Can I import my mailing list from another service?

Importing single contacts?

How do I batch import my contacts?

Will Trackdrop share my contacts with other labels?

Does Trackdrop provide a mailing list of DJs and Curators?

Promo analytics

Aggregated analytics for all your promos

Filtering your audience analytics

Viewing an activity log for an individual contact

Viewing real-time engagement for a promo

Accessing a promos analytics